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Online store:  Mon-Sun  10:00-19:00
Contact us: +7 (499) 397 74 40
NEW Collection ✨
NEW Collection ✨

Customer Care

We made this page for you. Here you can find information about shopping on If you'd like, you can also contact us directly.
+7 499 397 74 40
Monday - Sunday
10:00 - 19:00
Moscow time
+7 925 397 74 40

Via Moscow

Orders confirmed before 19:00 Moscow time are delivered the next day.
The cost of delivery is 350 rubles.
Free delivery at purchase of the goods without the discount for the sum from above 6000 rubles in Moscow!
Delivery is carried out from Monday to Friday from 10:00 to 19:00 (minimum time period is 4 hours).
The time of the courier's stay with the buyer is 15 minutes, during which time you can try on the ordered goods for the child.
Before buying, always inspect the goods.
Partial or total failure is possible. In case of full refusal, you pay only for the delivery.
If the amount of purchased goods in an order is less than 6000 rubles, you pay 350 rubles.

Pickup - the order will be waiting for you at the FIVE KIDS store (Moscow, Malaya Bronnaya street, 36, from 10:00 to 21:00).
The ordered goods are reserved for 3 days, including the day of ordering.
If the order was made after 19:00, the reserve of goods occurs from the next day after placing the order.
After three days, the order will be disbanded.
In the store you can review and try on the ordered goods for the child.
Partial or total failure is possible.
This type of delivery is free.

Via Russia

We ship after 100% prepayment of the order and the cost of delivery.
Orders are delivered by our partner - courier company SDEK on average from 2 to 10 working days.
The exact cost and delivery time for orders via Russia depends on your location.
When placing an order you can see the estimated cost of delivery.
Just before delivery, you will receive an SMS-notification that the parcel has arrived at the courier company's warehouse in your city, and then, the courier of CDEC will contact you to specify the delivery time.

The evening / weekend / urgent delivery

Delivery in the evening (after 18:00) and the weekend is carried out with an additional charge of 300 rubles for each additional option.
Urgent delivery is available for orders confirmed by a customer care manager before 12:00:
• via Moscow - express delivery on the day of the order,
• via Russia - delivery the next day after confirmation.

International delivery

We ship worldwide. Contact us by phone +7 499 397 74 40, write in whatsapp or telegram +7 499 397 74 40 to clarify the details of delivery. The cost and delivery time will depend on the chosen delivery service, as well as the weight and dimensions of the order.

Gift wrap

Is your order a gift? Tell us about it and we will package your order in a gift wrapper for free: we will remove the price tags, wrap the goods in a beautiful paper and place them in the FIVE KIDS paper bag.