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Online store:  Mon-Sun  10:00-19:00
Contact us: +7 (499) 397 74 40
NEW Collection ✨
NEW Collection ✨

Customer Care

We made this page for you. Here you can find information about shopping on If you'd like, you can also contact us directly.
+7 499 397 74 40
Monday - Sunday
10:00 - 19:00
Moscow time
+7 925 397 74 40

Order Processing And Cancellation

After placing an order on the site, you will receive confirmation on the e-mail specified when placing the order. Once the order is completed, our customer service manager will contact you to confirm the order and agree on the day and time of delivery of the goods. All information about your order you can always find in your personal account on the site.

Processing and confirmation of orders in the online store takes place from Monday to Friday from 10:00 to 19:00 Moscow time. Orders placed on Friday after 19:00 Moscow time are processed on Monday.

Inventory availability

Although we make every effort to keep sufficient stock of items listed on FIVE KIDS, occasionally we do sell out of certain products. If the merchandise is not in stock, we will notify you when confirming the order. In some exceptional cases, we need additional time for the goods to enter the warehouse, and we could send it. Any changes will be reflected in the total cost of the order, as well as in your confirmation of delivery.

Payment methods

Payment methods depend on the selected delivery option and the shipping region. Depending on this, you can pay for the order in one of the following ways:

1. Payment in cash to the courier upon receipt of the goods. This method of payment is available only for courier delivery via Moscow.

2. Payment in cash and cashless way when you deliver the order to the store FIVE KIDS in Moscow.

3. Payment by bank card on the site when placing an order. This method of payment can be chosen for delivery in Moscow and is a prerequisite for delivery in Russia and other countries.

When choosing a method of payment with a bank card, payment is made upon the order immediately after it is issued. After completing the order in our online store, you will need to click on the "Go to payment" button, and you will be automatically redirected to the payment form of the PayU processing center to enter your bank card details (Visa, Mastercard, WORLD, Maestro, Visa Electron).

All the data entered by you on the PayU processing center payment form is fully protected in accordance with the PCI DSS security standard requirements. The information entered will not be provided to third parties, except as provided by the legislation of the Russian Federation. Carrying out payments on bank cards is carried out in strict accordance with the requirements of payment systems. We receive information only about the payment you made.

A payment authorization message will be sent to your e-mail address when you make payment. Immediately after the payment is made, you will be redirected back to our site. Information about your payment can go to us from 5 seconds to several minutes.

If in your opinion there is a delay in processing the order, please contact us.